CampOutings Return Policy

Thank you for shopping at CampOutings. We hope you are satisfied with your purchase, but if for any reason you are not, we offer easy returns and refunds. Please read our return policy carefully to understand how to proceed if you need a refund, exchange, or replacement.

 

1. Refund & Exchange Window

Eligibility: We accept returns within 3 days from the delivery date under the following conditions: Items must be in new, unused condition with original packaging, tags, and labels attached. Any opened, used, or damaged items are not eligible for returns.

 

2. Reporting Issues

Faulty or Incorrect Products:
If your product arrives incorrect or faulty, please share a video demonstrating the issue with our customer support team within 24 hours of delivery. We will arrange a return and inspect the product for damage. After approval, we will issue a replacement or refund based on your preference.

Note: In many cases, the issue may be related to product usage. Our team is available to guide you on resolving such issues before a return is processed.

Contact: For any queries or to share your video, please email us at [email protected].

 

3. Return & Replacement Options

If you decide to return your product, please choose one of the following options:

OPTION A

  • Return Process: Ship the product in its original packaging (including the Original Product Box and all Accessories) to our warehouse in Al Sajaah, Sharjah, UAE.
  • Replacement Timeline: Once we receive the product, we will dispatch a replacement free of charge within 2 working days.

OPTION B

  • Return Process: Prepare the product in its original packaging (Original Product Box and all Accessories) for pickup.
  • Replacement Timeline: We will schedule a replacement for you within 14 working days. Our courier service will collect the product from your location.

 

4. Exceptions for Returns

Returns must be initiated within 3 days of receiving the item. Any items returned outside the 3-day window will not be accepted.

 

5. Refund Process

Inspection & Processing: After we receive and inspect the returned product, your refund will be processed.

Timeline: Refunds will be credited to your bank account within 5-7 business days after the inspection is completed.

 

6. Non-Refundable Costs

Any shipping or delivery charges incurred are non-refundable. CampOutings is not liable for refunds of courier costs in any case of return.

 

7. Documentation

Please retain your order information and any relevant documentation, as it may be required to process your return, replacement, or refund request.

If you have any questions or need further assistance, please contact us at [email protected].

Effective as of the date of delivery. CampOutings reserves the right to modify this policy at any time without prior notice.